As part of the ACRP A03-07 team, WT was tasked to develop a user-friendly guidebook for measuring performance of automated people mover (APM) systems at airports. The guidebook identifies a set of performance measures and associated data requirements for APM operators at airports to assess and improve performance, compare APM systems, and plan and design future APM systems. The performance measures address the efficiency, effectiveness, and quality of APM systems at airports, particularly focusing on impacts on APM passengers and on airport performance.

As a start toward understanding the approximate magnitude of language barriers, the project team has estimated the numbers and characteristics of the LEP communities. Using the recently released American Community Survey data for the CTA service area, the project team found that there are nearly 562,000 people over the age of 16 who are characterized as LEP individuals by virtue of speaking a language other than English and reporting that they do not speak English very well. LEP individuals are a subset of the larger group of people who reside in households where a language other than English is spoken. The latter group is largely, though not entirely, a subset of an even more numerous population, those people who are foreign born. A set of detail policy and service strategies are developed to improve the transit services for the LEP communities in the Chicago metro areas.